To proceed with ordering a bike you will pay a $4500 non-refundable deposit to reserve your spot on the build list. Once we collect your measurement data, a draft is made, you approve it and we assign a target build commencement date for your frame. At that time, you will also be provided an estimated delivery date for your bicycle.
Up until that commencement date you will be given the opportunity to review the build kit and finish options for your bike. We recognize that your preferences may change during the waiting period and are happy to adjust accordingly. However, the frame geometry and component details need to be finalized by the commencement date, so your bike is not delayed.
A non-refundable payment for the balance due on your bike, based on the final specifications, is due prior to your assigned build commencement date. We strive to meet our projected build and delivery dates, but many factors that are out of our control can impact the schedule. These factors include, but are not limited to, availability of raw materials for frame production, quality assurance testing, component availability, shipping and assembly delays. The delivery date is an estimate, not a guarantee. Delays in delivery are not grounds for order cancellation or refund.
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